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Blog

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Well deserved recognition

Posted on March 2, 2021 at 6:45 PM

 

Susan Clutterbuck's work was recognised "for services to the deaf and hearing impaired" with the award of the Order of Australia Medal in the Australia Day honours 2020. Due to COVID restrictions the official presentation by the Governor of Victoria, Linda Dessau, was not held until December 2020. Susan says "It was a great honour to receive this award which recognises many years advocating for high standards of service...

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Audiology Australia National Conference May 2018

Posted on June 13, 2018 at 7:30 PM

Thank you to all those who visited the EARtrak stand at the Audiology Australia National Conference in Sydney 20-23 May 2018.

Our theme? "Relax with EARtrak - Let us do the work of outcomes measurement for you."

Congratulations to audiologist, Liz Winton - winner of one of the deluxe camp chairs!

EARtrak visits EUHA 2017

Posted on November 13, 2017 at 7:40 PM

Susan Clutterbuck, EARtrak Vice-president, Research & Clinical Studies, was an invited speaker at the European Union of Hearing Acousticians (EUHA) annual conference in Nuremberg, Germany in October. The presentation "Real world outcomes for basic and premium hearing aid technology: Is there a difference?" was well-received. Susan was also invited to write a pre-conference article for Audiology World News, which was featured in the October 2017 issue. (https://www.eartrak.com/A%20premium%...

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EARtrak welcomes ACCC report

Posted on March 8, 2017 at 10:05 PM

Australian hearing aids outcomes measurement consultant, EARtrak, has welcomed the Australian Competition and Consumer Commission report into issues around the sales of hearing aids.


The ACCC investigation and report raises some serious concerns both within the industry and amongst consumers about the emphasis on selling hearing aids.


The report also called on hearing clinics to consider remuneration structures that reward quality advice and service ahead o...

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Gippsland Audiology earns five star certification

Posted on September 14, 2016 at 12:10 AM

Congratulations to Gippsland Audiology which has been awarded the maximum five stars under the EARtrak Quality Certification.

This award recognises the practice's excellence in five key areas:

 

  1. Independent validation of client outcomes
  2. Continuing commitment to quality improvement
  3. Client satisfaction with hearing improvement
  4. Client satisfaction with hearing aid performance
  5. Client satisfaction with service delivery

...
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We're taking a break

Posted on December 16, 2015 at 9:50 PM

The EARtrak team is taking a well-deserved break over the Christmas New Year period. 

The office will be closed from midday on Christmas Eve and reopening on Wednesday 6 January 2016.

We will be monitoring emails and phone messages across the holiday period. 

From the EARtrak team to you and yours, we wish you a safe and happy Christmas and a prosperous New Year.



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Learn how to use Fitting Wizard for EARtrak

Posted on September 2, 2015 at 1:15 AM

Practice management software program, Fitting Wizard, includes functionality for implementing the EARtrak client satisfaction survey process.

Fitting Wizard requires setting up in a number of areas before the survey process begins. 

EARtrak Chief Executive Officer, Tracey Matthies, has launched a short tutorial video to step practices through the set up and use of the EARtrak functionality in Fitting Wizard.

"Once practices are set up, it's a very simple process," Ms Ma...

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EARtrak now fully online

Posted on June 9, 2015 at 2:10 AM

EARtrak's hearing aid satisfaction survey is now available as a fully online service with the option of personalised surveys!

From registration through to sending out survey invitations to your patients, and receiving your practice reports, it can all be done online. 

EARtrak Chief Executive Officer, Tracey Matthies, said it was a natural development as internet usage increased across all age groups. 

"Various studies have shown that the number of older Australians...

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Industry support for PACA

Posted on May 31, 2015 at 11:30 PM

A tool developed by EARtrak and practicing audiiologists to help patients and clinicians to identify communication difficulties, plan appropriate management and to evaluate treatment effectiveness, is already winning industry praise.

Colorado audiologist, and founder of Cut to the Chase Communication, Dr Dusty Jessen, says the PACA assessment tool is "fabulous - simple, quick, and effective."

Dr Jessen told EARtrak she can't wait to use it in her clinic and share it with her colle...

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May we recommend your practice?

Posted on April 23, 2015 at 1:00 AM

Consumers are becoming increasingly aware of the value of selecting quality hearing healthcare providers - and EARtrak plays a valuable role in that process.

At EARtrak, we regularly receive emails asking for recommendations. For example, we received this email just this month:

"I am about to seek out my first hearing aid, and would appreciate advice as to hearing service providers in my area who are rated by Eartrak as demonstrating commitment to client service and integrity."

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